Astea: Service Smart. Enterprise Proven. repair center softwarecustomer management database softwareaftermarket service softwaredispatch scheduling software
Service Management Software

       


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Astea Corporate Brochure
Product Suite:
Astea Marketing
Leverage marketing campaign information
Astea Sales
Sales force automation
Astea Field Service
World-class field service automation and management suite
Astea Depot Repair
Full-service depot repair/calibration activity management.
Astea Professional Services
Professional services contracts, projects, time and resource management
Astea Contact Center
Comprehensive call center and customer support suite
Astea Mobile
Extend service information into the field via laptops, pagers, PocketPC, SMS
white papers:
The Service Lifecycle Management Approach
Strong Customer Relationships Result In Profits in the Service Industry
Service Lifecycle Management: Aftermarket Should Not Mean Afterthought
Automate to increase revenue and market share or yield to those that do. Service Lifecycle Management (SLM) drives a new opportunity for rapid returns on IT investment.
Process-Driven vs. Data-Driven CRM
This white paper discusses the differences between process- and data-driven CRM systems, and the implications of each within business environments.
CRM in Regulated Industries: The Overriding Influence of Product Service
Nowhere are equipment and support services more intricately linked than in regulated industries. This white paper discusses the rising criticality of product service on revenue and market share, and the relationships of product service with other enterprise processes and industry regulation.
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Not Planned Currently Within 6 Months Within 1 Year In More Than 1 Year

 

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