Introducing Astea’s Vendor and Third Party Management Solution

Outsourcing is becoming increasing lucrative as companies lean harder on their service organizations to decrease costs, increase revenues, and provide a competitive advantage. Third party management offers a way to successfully navigate wider geographic service coverage, mandates to improve service profitability, escalating field service labor costs, seasonality of service business, increasing areas of low-density product installations, competitive pressures and more.

Drive High-Quality Service with Astea’s Vendor and Third Party Management

Third-Party-Vendor-ManagementNow, more than ever exists an increased demand to easily manage and track mission-critical constituents within the service delivery network. Whether you are choosing a total or partial service outsourcing approach, you must be diligent in selecting the right third party management solution. The appropriate third party management option should be proficient in managing service network performance and maintaining customer satisfaction. Accountability and performance management can be challenging when multiple tiers of contractors and sub-contractors participate in service delivery.

Astea’s Vendor & Third Party Management solution enables you to manage your vendors and third party service providers with a robust, secure, and unified platform. Astea’s portal serves as your single point of information for all full-time and out-sourced stakeholders. As a result, you will have the necessary level of upstream and downstream visibility and accountability that is a critical stepping stone toward better service network automation and optimization.

Whether that third party is an external service agent or a vendor that supplies parts, you will now be able to track and manage all of the parties that participate in your service supply chain. Your vendors and external service agents (SAs) will have access to a secure portal that allows them to enter, update, and view pertinent information. This includes service orders and logistics and reverse logistics functions.

With the click of a mouse, you will be able to interconnect your entire service lifecycle ecosystem to eliminate redundant processes and drive ongoing efficiencies. Additionally, you will benefit from increased visibility, collaboration, and communication.

If you’re ready to learn how to more effectively streamline your vendor and third party management relationships, contact our Astea experts today.

Solution Capabilities


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